FAQs
To serve you better, we've assembled a list of our customers' most frequently asked questions:
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
As a customer, what portion of my water line is my responsibility?
The customer is responsible from the water meter to the house. Taylor Water Association is responsible from the meter connection on the customer’s side of meter box back to the main line.
Why do I sometimes get cloudy water coming out of my faucets?
Cloudy water could be a result of dissolved air in the water, which is a common and harmless condition. To verify this, place the cloudy water in a glass and observe whether it clears from the bottom up (you may be left with bubbles on the side of the glass and a small surface layer of bubbles). If this occurs then you have dissolved air in the water. A repair could have been completed recently allowing air to enter the line, causing the milky look.
Your first step is to open an outside faucet nearest the entry point of water into your house. When that clears up, open another faucet, preferably the bathtub and let it run for a few minutes. This process should take approximately 5-7 minutes. Many times cloudy water can be on the customer’s side and this should clear it up. If the cloudy water persists, or if you are noticing unusual tastes or odors, please call 1-662-513-3789 and give us your address and a telephone number.
What should I do when a Boil Water advisory is placed in my area?
You should boil your water vigorously for one minute prior to consumption until the boil advisory is lifted. This process usually takes 4-5 days or until the Health Department ensures that all samples taken are clean and is certain that water is safe for consumption.
Whose responsibility is it to keep the area around my water meter clean?
Meter readers from Taylor Water Association read your water meter monthly to collect your water consumption for billing purposes. If the area around your water meter is clear, our meter readers can quickly and accurately collect your meter reading information. Unfortunately, if your meter is obstructed by objects such as cars, trailers, trash cans, etc., a meter reader will have to return to your property to read your meter.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe and can be quickly turned off in an emergency.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. We maintain 0.5 mg/L or higher at the end of line, this is tested daily to maintain that level and ensure safety. We also perform monthly samples for bacteria in the water, this is the reason for using chlorine as a disinfectant. System wide our level is 0.8 to 1.0 free chlorine, some people have a more acute sense of smell and taste so they sense the chlorine more. If something seems wrong or different with the water, please contact us so we can test it.
My question is not listed here, what should I do now?
You may email your questions to [email protected] (there is also a contact form under the "Contact" section) or you can call us during normal business hours, Monday-Friday 8 Am to 5 PM at 1-662-513-3789.
To serve you better, we've assembled a list of our customers' most frequently asked questions:
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
As a customer, what portion of my water line is my responsibility?
The customer is responsible from the water meter to the house. Taylor Water Association is responsible from the meter connection on the customer’s side of meter box back to the main line.
Why do I sometimes get cloudy water coming out of my faucets?
Cloudy water could be a result of dissolved air in the water, which is a common and harmless condition. To verify this, place the cloudy water in a glass and observe whether it clears from the bottom up (you may be left with bubbles on the side of the glass and a small surface layer of bubbles). If this occurs then you have dissolved air in the water. A repair could have been completed recently allowing air to enter the line, causing the milky look.
Your first step is to open an outside faucet nearest the entry point of water into your house. When that clears up, open another faucet, preferably the bathtub and let it run for a few minutes. This process should take approximately 5-7 minutes. Many times cloudy water can be on the customer’s side and this should clear it up. If the cloudy water persists, or if you are noticing unusual tastes or odors, please call 1-662-513-3789 and give us your address and a telephone number.
What should I do when a Boil Water advisory is placed in my area?
You should boil your water vigorously for one minute prior to consumption until the boil advisory is lifted. This process usually takes 4-5 days or until the Health Department ensures that all samples taken are clean and is certain that water is safe for consumption.
Whose responsibility is it to keep the area around my water meter clean?
Meter readers from Taylor Water Association read your water meter monthly to collect your water consumption for billing purposes. If the area around your water meter is clear, our meter readers can quickly and accurately collect your meter reading information. Unfortunately, if your meter is obstructed by objects such as cars, trailers, trash cans, etc., a meter reader will have to return to your property to read your meter.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe and can be quickly turned off in an emergency.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. We maintain 0.5 mg/L or higher at the end of line, this is tested daily to maintain that level and ensure safety. We also perform monthly samples for bacteria in the water, this is the reason for using chlorine as a disinfectant. System wide our level is 0.8 to 1.0 free chlorine, some people have a more acute sense of smell and taste so they sense the chlorine more. If something seems wrong or different with the water, please contact us so we can test it.
My question is not listed here, what should I do now?
You may email your questions to [email protected] (there is also a contact form under the "Contact" section) or you can call us during normal business hours, Monday-Friday 8 Am to 5 PM at 1-662-513-3789.